FAQ/Support for Cellular Phone Accessories

Frequently Asked Questions

Most manufacturers place the make and model of the phone underneath the battery. First, remove the battery from your phone. Look on the phone where the battery would normally be. You should see a label that contains the make and model of your wireless phone. If this does not help you, you can click on any of the manufacturers listed on this site for a list of that manufacturers most popular phones. Feel free to contact us if you have further problems determining the make and model of your phone. You can reach us via email at support@buycellfones.com or by phone at 832-526-2784.

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What is the difference between OEM and after-market Accessories?

OEM products are original manufacturer accessories. After-market accessories are produced by manufacturers other that the phone manufacturer. These products can be very cost effective. There are also many alternatives with after-market products, such as, different designs, colors, and options.

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Do you offer a warranty on your products?

Yes. 30 day warranty against manufacturer defect exists on all of our aftermarket accessories! Use the Returns & Warranty Form for aftermarket warranty replacements.

Original Equipment Manufacturer (OEM) Warranty passes onto you, as listed on each OEM product. If you cannot locate the warranty information, try the following:

Nokia, Motorola, Sony-Ericsson, LGIC, Samsung, or Email Us

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How soon after I order will I receive my accessories?

Occasionally a product is not available for immediate shipping (the last item in stock may be damaged or defective or our inventory numbers are incorrect). In this case, we will notify you via e-mail that the item is on backorder. You will have the option to cancel. We will make every effort to fulfill the order as soon as possible.

Please note that although we do our best to update the availability of our products on the site, at times it may be incorrect.

We suggest that if you need to know if it is in stock at the moment that you e-mail us for confirmation.

Shipping Time
Most orders received Mon-Fri, will be shipped within 2 business days or less. Delivery times depend on the state your order is shipping to. All orders are shipped from Houston, Tx.

We will contact you via email if there are any questions, changes, or delays in shipping your order. Once the order is received and accepted, you will receive an email confirming the order.

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Can I special order an accessory?

Sure! If you are looking for an accessory and can't seem to find it on our site, simply send us an email with your phone make, model, and the accessory you are looking for. You can send your requests to sales@buycellfones.com.

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Is it safe to use my credit card?

Yes, shopping at Cellular Phone Accessories Center is safe. We wouldn’t have it any other way. In fact, we back every credit card purchase with our Cellular Phone Accessories Center Safe Shopping Guarantee.

We guarantee that every transaction you make at Cellular Phone Accessories Center will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Cellular Phone Accessories Center. See guarantee details below.

We also participate in the Merchant Fraud Squad Program.

Guarantee Details:

Under the Fair Credit Billing Act, your US bank can not hold you liable for more than $50.00 of fraudulent charges, and MasterCard and Visa recently waived that requirement for online commerce. If your US bank does hold you liable for any of this $50.00, Cellular Phone Accessories Center will cover the entire liability for you, up to the full $50.00! Cellular Phone Accessories Center will cover this liability if the unauthorized use of your credit card resulted through no fault of your own, & from purchases made at Cellular Phone Accessories Center while using the secure server. In the event of unauthorized use of your credit card, you must also notify your credit card provider in accordance with its reporting rules and procedures.

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Why is Buycellfones.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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What is your Refund Policy and 30 DAY MONEY BACK SATISFACTION GUARANTEE?

If you are dissatisfied for any reason within the first 30 days, complete our Returns & Warranty Form.
Returns & Warranty requests are processed within 2 (TWO) normal business weekdays, Monday through Friday.
At that time, you will be e-mailed a response with the instructions on how to ship the item back.
If you have multiple e-mail addresses please remember the e-mail address that you provided to us below as we will send a reply to that one.

You can return it for a full merchandise refund under the following conditions:

Usually, but not always, the merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.
Software cannot be opened or tampered with.
Merchandise must be repackaged properly so that it is not damaged during shipping.
The package MUST have your Order Number on the return label! Returns without an Order # will not be processed and may be refused!
*Aftermarket Warranty & Replacement shipping to you, is prepaid by us. We cannot accommodate Return shipping fees for locations outside of the USA.
For all replacements, we will bill the credit card on file for the replacement item's upon shipment, & process your product refund to the credit card only upon return receipt of the items meeting the above requirements.
If a warranty replacement is 'No longer Available' after the first 30 days, we will issue in-store credit.
If your current shipping address is different than the shipping address on the original order please note it in the Comments Section.

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